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How Can We Help?
Whether you need help choosing the right equipment, have a question about your order, or want to discuss your setup, we are ready to assist.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my equipment?
Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your equipment every step of the way.
Do you offer free shipping on large equipment?
We offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx depending on destination and package size. For full details, please see our Shipping Policy page.
What is your return policy for fitness equipment?
We stand behind our products and want you to be completely satisfied. If something does not meet your expectations, please reach out to our support team within the return window outlined in our Returns Policy. We will walk you through the process and get things sorted quickly.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis depending on product availability and condition. Contact us via email or phone and our team will help determine the best option for your situation. We aim to make the process as smooth as possible.
What space do I need for a Smith Machine?
Space requirements vary by model, but generally you will need a ceiling height of at least 7.5 to 8 feet and a floor footprint of roughly 7 by 5 feet. Check the individual product page for exact dimensions and clearance recommendations for each Smith Machine we carry.
How do I choose the right cold plunge temperature?
Most users start with water temperatures between 50 and 59 degrees Fahrenheit and gradually work their way cooler as they build tolerance. Our cold plunge product pages include temperature range specs and guidance on getting started. Feel free to message us if you need personalized recommendations.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Fast Response
Our team responds to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your payment and personal information are protected with industry-standard encryption at every step.
Built To Last
We source equipment designed for long-term use, built with durable materials for daily training sessions.
Free Shipping
Most orders ship free within the Continental U.S. with full tracking from our warehouse to your door.
Owned and operated by Iron Barbell Performance • 4111 Lawndale Dr, Greensboro, NC 27455
